skylynnm's profile

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1 Message

Tue, Jan 12, 2021 10:00 AM

primary account address

When setting up my internet the wrong address was put in. I live in an apartment and the address on my account is the office address not my unit address. I tried to call the support line and cant get a live agent just the automatic thing. 

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Expert

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25.8K Messages

5 m ago

@skylynnm 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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839 Messages

5 m ago

Hi there, can you private message me and we'll take a look? (see my banner for instructions)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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