Frequent Visitor
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9 Messages
pricing issues
I was on a seasonal special November to April. Before the seasonal special expired, I contacted customer service to make sure I would be getting the same package at the same rate and was assured that this was the case. When I received my bill in April It was $25 more. That's a 15% increase. I contacted the customer retention department who transferred me to the Promo Escalation department and was given a ticket number. I was told I would hear back within 48 hours. This was on April 25. Today is May 3 and despite calling back twice to get an update, no one has contacted me. Stop sending me emails telling me how valuable I am as a customer and reminding me that I am a Diamond Customer if you're not going to treat me that way. I wish I had options but Comcast is the only option in my area. I would leave in a heartbeat if I had the chance.
Accepted Solution
XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @shghafir, thanks for taking the time to reach out to our Digital Care Team on our Forums. Your loyalty means everything to us and as a paying consumer myself, I absolutely understand your concerns. We apologize for any complications or frustration this has caused you. I definitely know how important it is to have a manageable bill, so I'd love to have the opportunity to assist you and review available plans.
To best assist you, please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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shghafir
Frequent Visitor
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9 Messages
2 years ago
Not a useful answer but I have no choice.
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