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user_zcx53n
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Tuesday, May 19th, 2026 2:07 AM

Price negotiated on phone not honored

Cc: FCC

Twice I have called Xfinity to discuss the discount on my account and twice I have been promised a discount equivalent to the previous promotional price - neither of the promised prices have been reflected in my bill. 

[Edited: "Personal Information"]

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3 hours ago

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EG

Expert

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118K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.2K Messages

3 hours ago

 

user_zcx53n Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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