Visitor
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1 Message
Price jump for same service
Hi! I've been an Xfinity customer for 3+ years, and my internet-only bill has increased from $30 to $95 per month, even though I haven't changed my internet speed or services.
I'd like to understand exactly what caused the increase, including whether a promotional discount expired or my equipment rental charge changed.
I want to keep my current internet speed, but $95 per month is too expensive for the same service. Could you review my account for available promotions or discounts and check whether there's a plan that includes Wi-Fi equipment for less than I'm currently paying?
XfinityKei
Official Employee
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2.9K Messages
15 hours ago
@user_hzhyix Thanks for reaching out to our team for help with your bill concerns. As a friendly reminder on page three of your bill is where you would locate any promotions you may be on along with their end dates. I have a link that goes into your bill line by line https://www.xfinity.com/support/articles/new-bill-design
I am happy to review your bill and look for options to lower it.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRichard
Official Employee
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3.8K Messages
8 hours ago
It was a pleasure working with you in private and getting you on a promotion that fits your needs. I do appreciate your time, and we truly do appreciate your business!
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