Price increase

I have spent over 5 hrs speaking with customer service representative -each one promising to help me lower my $ with out any changes to my cable channel line up.

Well that was disappointing, although each representative is extremely polite but they do not know what they are doing. Each In different a country not part of US

In one day I have lost and gained channels I already had and still end up paying more next month despite given " loyalty " discount.

I am so frustrated and after 20 plus yrs with Comcast /Xfinity I will start looking at Fios or Astound

4 People could not have [Edited: "Language"]

I am sure you get more emails like this every day

I expect you stand by your loyal customers so there is no bait and switch game going on

Please assist me on to stay as your customer for another 20 years

Thank you [Edited: Personal Information]

Responses

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XfinityBillie

Official Employee

•

3.8K Messages

22 hours ago

vixiewhite35 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you were told that we could lower your bill without changing your line up and then you lost channels you enjoyed. Our team would love the opportunity to review the account with you and see if we have any options to help you out. Please send us a DM to Xfinity Support with your full name and address to get started.

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Customer Service

vixiewhite35

Price increase

XfinityBillie

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