Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase

Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago

I'm really not satisfied with this happening after I have been a customer for over 30 years

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user_kdgjz9

Visitor

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1 Message

9 days ago

I agree this is the new America, everyone from cars to houses to internet service is price gouging and it’s beyond rediculous. Eventually it’s all gonna crash it’s not sustainable. Greed has become the way in America and it’s beyond human decency, which does not exist as it did before.

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user_ansrsg

Visitor

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1 Message

6 days ago

I am confused how my bill has managed to increase ~$20 after I have a price guarantee for 1 Gig internet service for 5 years. ~ 4 years left.. Literally On my bill, they just increased the price anyway.

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XfinityCarolyn

Official Employee

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316 Messages

@user_ansrsg Thanks for reaching out to us about the bill increase. I would be more than happy to take a deeper dive into the issue for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link
How to Direct Messaging within the forum

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6 days ago

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user_35w5nf

Visitor

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1 Message

6 hours ago

The plan price recently went up and I'm not happy with the current rate given for someone living on social security with a fixed income. I also just downgraded my cable plan, internet speed, and returned equipment a couple of months ago all to lower my bill. I’m now looking into T-Mobile Home Internet, which would be $35/month with a 5 year price guarantee since my voice plan is with them.

What other plans or promotions might be available with Xfinity besides locking in a lower five year guarantee price with a different internet provider?

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Customer Service

user_twh773

Price increase

user_kdgjz9

user_ansrsg

XfinityCarolyn

user_35w5nf

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