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Saturday, February 15th, 2025 12:37 AM

Price increase

Just saw where my price was increasing?! When I signed up I was told my rate would not change until my contract was up

Expert

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31.4K Messages

2 months ago

@user_i2iy3j 

Just saw where my price was increasing?! When I signed up I was told my rate would not change until my contract was up

Your basic plan price won't increase during your contract, however, your equipment fees, other fees like the Broadcast fees and the Regional Sports fees, surcharges and taxes will increase.

Official Employee

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1.1K Messages

2 months ago

Hello, @user_i2iy3j thank you for taking time out to create a post. You've contacted the right place for assistance in regard to your price increase inquiry, and would be happy to answer any questions you may have. I'm not sure if you saw the reply from one of our great community experts @Again, that information is correct that promotion pricing is locked in and won't change during the promotion time frame. Equipment, taxes, and fees are subject to change as they aren't included in the promotion agreement. 

Your order confirmation will have a full break down of the promotion and pricing that is locked in, you should have received an email or text with the information based on your preference. Please let me know if you have any further questions.

Contributor

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39 Messages

2 months ago

They LIED to me also last month! I got a credit back to the original price. Now, just checked online, it is NOW $133.82 with ONE cable BOX! I already dropped the Internet with them! Every month I get reduced Internet Package advertisements in the mail! if I come back! NOPE! Now I am going out, getting a couple of Fire Sticks for my TV's, dropping Xfinity, and going with Streaming Services! Who have better pricing! I tried to stick it out with them! They are greedy! Google how many customers they have lost since the PRICE HIKE! 

Official Employee

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1.9K Messages

@Rickt19621 Thank you for bringing this experience to our attention so we have an opportunity to make things right. I'd be heartbroken to see you go so I want to review your account for a new promotion that meets your entertainment needs at a price that's budget-friendly :). 


Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 days ago

I Have been a long long time customer with you and my price just keeps going up/  I am retired on SS and can not afford to stay with your company.   You are twice the price of others.  I have been loking to change.  When I was last increased I went to the store and they said  I have the best service and my price would not increase.  There has been 2 increases since.  I was told the TV box for  local channels was included in  my monthly charge and after reviewing my bill, it is not.  I want to decrease my bill or I will change services.  I have been with you over 10 years and very unfair that you offer new customers special deals and your long time customers spay the max.  I only have internet and paying you $140. per month is not affordable. I am on social security with less than $1200. a month and still have house payments.  Just because people are retired does not mean all there monthly payments are affordable.  I am a senior, can't you find an affordable solution for us?

Official Employee

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1.9K Messages

@user_d0bixd

 

Thanks for reaching out to us as a customer of myself I'm always looking for the best price for the services that I love and need, I'll be happy to see what options we have to find you the best price for your household needs. Get started please send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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