Previously (almost) Flawless Connection Suddenly Gone bad
Been an Xfinity internet customer for over 6 years. Uptime has been damn near 100%...until Monday of this week. Suddenly, several times a day, since Monday, I - and my neighbors (this is a key point) - all lose our service simultaneously. Might be for 2 minutes, might be for 32 minutes.
If several in the neighborhood all lose service simultaneously, the problem is not likely to be equipment or wiring inside my home. But this is all the phone techs are scripted to look at.
There is obviously a problem further up the the Xfinity line that they are not addressing. A tree limb on a line...a bad junction box...a loose connection on the "node" that feeds our neighborhood. I have no idea. But it ain't in my house...guaranteed. And when I call the phone tech to report this, all she wants to do is troubleshoot my modem and send a tech to inspect the wiring in my house. And she even admits to seeing multiple outages this week in the neighborhood.
But she can't get off script. If I hear one more time "We thank your for your patience and empathize how frustrating this can be to not have service...blah blah blah..."
Hoping Xfinity monitors this forum and can escalate to someone to look into this obvious line/system problem in Cobblecrest neighborhood of St. Louis Park, MN.