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user_hxiw2q
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Conversationalist

13 Messages

Friday, November 29th, 2024 3:07 PM

Previous Employee

I’m trying to get access to my Pay Stubs, but am unable to. I’ve recently had a stroke and am unable to speak so is there an alternate secure way for me to verify my information without calling the HRSS number? 

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27 days ago

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XfinityBenjaminM

Official Employee

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27 days ago

@user_hxiw2q Hi there! Do you still have access to HRSS? There should be a chat option at the bottom of their page.

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user_hxiw2q

13 Messages

I don’t have access to the HRSS portal 

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27 days ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

 

user_hxiw2q We'll send you a DM in a few moments since we see your DM from just a few minutes ago.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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EG

Expert

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107.6K Messages

27 days ago

@XfinityBenjaminM @user_hxiw2q 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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user_hxiw2q

13 Messages

@XfinityBenjaminM : The DM that you saw earlier is for service issues that I’m having. Comcast forum support employees can’t help with employment questions via chat, but I wasn’t sure if there was somebody in The department that deals with Customers and/or Employees with disabilities who could. 

I don’t have access to HRSS so that was my entire reasoning for asking on the forum. I thought someone may have some other alternate suggestion. 

(edited)

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27 days ago

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user_hxiw2q

13 Messages

@EG I was also aware of that and thank you for letting him know that. I’ll try to figure out some other way. Thank you for your response :) 

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27 days ago

EG

Expert

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107.6K Messages

27 days ago

@user_hxiw2q 

YW and no worries !

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