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user_rvzeke
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2 Messages

Tuesday, February 11th, 2025 8:44 PM

Previous employee need help with my account

I was a previous employee with Comcast for the last 23 years. I quit working at Comcast on 9/24/24 due to a death in my family, and my mental health state.

On 9/25/24 Comcast removed my employee discount and my premium channels were removed. Now I’m being billed $450 a month which doesn’t make any sense to me.

 I went to the cable store to resolve this issue and returned my video equipment but they advised me to call customer service to resolve my billing issue.

I called customer service and spoke with the Retention Department who was unable to verify why I was being billed $450 in CSG. The Retention Department advised me to go to XPE.COMCAST.COM to login but my employee email is no longer valid.

Im just trying to lower my bill and remove the service that I no longer neeed. Please help me fix my billing account and help me sign up for internet and the Stream Saver package only.

I don’t want to turn this into a Brian Robert’s escalation but I will if I have to. Please help an employee with 23 years of dedication experience with Comcast 

Question

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Updated 

3 months ago

31

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XfinityAmandaB

Official Employee

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2.1K Messages

3 months ago

 

user_rvzeke Thank you so much for reaching out for help with your billing now that you are no longer an employee. I know there are a lot of changes that happen on this end to your services during that transition I would be happy to help review the billing with you and remove anything that does not fit your needs as well as make sure your remaining features and services are on the best promotional rate available. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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user_rvzeke

2 Messages

@XfinityAmandaB​ 

Hello Amanda,

I just sent my account information on the Xfinity Support. Let me know if you need anything else from me.

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3 months ago

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Again

Expert

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31.4K Messages

@user_rvzeke​ 

Were you able to get this resolved with @XfinityAmandaB ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 months ago

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