Ok, let's give it a few minutes and see if it pushes through.
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user_y8vod3 Hello! Thank you for reaching out to us here on our Community Forum. Is this your first time using this box? Can you please try removing power from the TV Box, then plug it back in? It sounds like it may have glitched and is stuck in the booting process.
Accepted Solution
user_y8vod3
Visitor
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5 Messages
6 hours ago
Pressed restart but now again get Preparing your channel lineup
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user_y8vod3
Visitor
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5 Messages
6 hours ago
Turned tv on 15 minutes ago. All I get is: preparing your channel lineup
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XfinityBenjaminM
Official Employee
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2.7K Messages
6 hours ago
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user_y8vod3
Visitor
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5 Messages
5 hours ago
Pressed restart again but same thing happened. Preparing……
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