Ok, let's give it a few minutes and see if it pushes through.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_y8vod3 Hello! Thank you for reaching out to us here on our Community Forum. Is this your first time using this box? Can you please try removing power from the TV Box, then plug it back in? It sounds like it may have glitched and is stuck in the booting process.
user_y8vod3 Thank you for giving that a try! We are sorry that it didn't work. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
user_y8vod3
Visitor
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5 Messages
6 hours ago
Pressed restart but now again get Preparing your channel lineup
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user_y8vod3
Visitor
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5 Messages
6 hours ago
Turned tv on 15 minutes ago. All I get is: preparing your channel lineup
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XfinityBenjaminM
Official Employee
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2.7K Messages
6 hours ago
0
0
user_y8vod3
Visitor
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5 Messages
5 hours ago
Pressed restart again but same thing happened. Preparing……
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