Prepaid Wifi

I’ve just been getting the run around with the Xfinity folks saying they have a dedicated team for the support of prepaid Wi-Fi which is just the Xfinity assistant which is useless. Call the 855-Prepaid number which sends you a link to the Xfinity assistant. The Xfinity technicial support says they have limited access to the prepaid side of things. So how is anyone going to get technical support for their device when their internet doesn’t work.  I’ve spent the majority of the day chatting to someone who can’t even help me.