Skip to main content

    Support

    Offers

user_v7sn3d's profile
user_v7sn3d
1st Topic
1st Reply

Visitor

 • 

4 Messages

Wednesday, May 15th, 2024 1:57 AM

Closed

Prepaid visa

I hate to say this but for being an internet cable customer for 15 years I decided to move my mobile over to Xfinity for the 2 for.1 deal and I was suppose to get 2 100 Visa cards. I have called and had a case opened and was suppose to get a call back and never did 

That’s what 15 years get it is time to move on

Question

 • 

Updated 

1 year ago

45

3

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

1 year ago

Hey there @user_v7sn3d , 15-years is a tremendous amount of time, thank you for making us part of your home over the years 🙌. Whether it's 1 or 15 years, we always want to support our customers, and I'll do all that I can to help. Did you ever receive those Visa Cards, or are they expired? 

 

(edited)

1

0

user_v7sn3d

Visitor

 • 

4 Messages

@XfinityMarcos​ 

this was suppose to get in machine April I call they were supposed to open a case and resolve 

1 year ago

0

teachsac

Contributor

 • 

51 Messages

1 year ago

How long has it been? If you read the fine print, it'll say how long to receive it. Mine (for a different service) is 12-16 weeks. Kind of ridiculous.

1

0

user_v7sn3d

Visitor

 • 

4 Messages

@teachsac​ 

it has been 24 weeks

1 year ago

0

user_v7sn3d

Visitor

 • 

4 Messages

1 year ago

I have not received them was supposed to get in march or April 

1

0

XfinityJustinC

Official Employee

 • 

1.3K Messages

@user_v7sn3d  I appreciate all the information, and I know if I hadn't received my Visa cards as anticipated I would be reaching out as well. With having a case opened up previously, I can find out the status of the 2 x $100 perpaid cards.

 
Since I will need to gather some information to locate your account, and we don't want that in our public conversation. When you have time would you be able to send a direct message: 
 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here