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danbobw
20th Anniversary celebration
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Friday, June 23rd, 2023

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Prepaid Visa Card Activation

Hi! I'm unable to activate the prepaid Visa card that I received from Xfinity. The site never sends me an SMS/email verification and over the phone it doesn't accept the 3-digit code from the reverse of my card. Any suggestions are appreciated.

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2 years ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

2 years ago

@danbobw 

I would not be happy  if I could not activate my pre-paid card, I recommend going to this link https://xfinityincentivetracker.com/ and click on contact us or call 1-800-526-3268  to have an agent assist with activation your pre-paid visa gift card 

 

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Expert

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32.3K Messages

2 years ago

@danbobw 

Hi! I'm unable to activate the prepaid Visa card that I received from Xfinity. The site never sends me an SMS/email verification and over the phone it doesn't accept the 3-digit code from the reverse of my card. Any suggestions are appreciated.

Had the card expired?

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user_0eb654

Visitor

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2 Messages

2 years ago

I am having the same issue. It's almost like it was intentional...

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danbobw

Visitor

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3 Messages

@user_0eb654​ It's not very intuitive. I had to "register" first so that I could receive the code.

2 years ago

ps17

Contributor

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40 Messages

2 years ago

I am having the same issue. I called the number and got nowhere. How can I use this card? Help!

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XfinityKassie

Official Employee

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2K Messages

@ps17 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Visa gift card. I would be happy to get you in the right direction this morning. Were you able to complete a registration? If not, can you please try registering first, and then proceed with activation. I'm here if you run into any issues. I look forward to hearing back from you on the progress. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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danbobw

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3 Messages

@ps17​ Just as the Xfinity rep said, you have to go through the "registration" process, even if you think you may already be registered. You won't receive the code until you register through that portal. Hope that helps!

2 years ago

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