Prepaid Mastercard

Received this email.

Here's your new virtual prepaid card

We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card.

Click below, enter your activation code, and follow the onscreen instructions to claim your $180.00 prepaid card before it expires.

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XfinityPaula

Official Employee

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1.9K Messages

23 hours ago

Hello user_qwkmx3! Thanks for reaching out to us about the prepaid card. Are you suspicious of the email? That is my first thought as I would be worried about clicking on any links to claim the card. Can you tell me the senders address in the email please?

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user_qwkmx3

Visitor

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4 Messages

23 hours ago

yourcard@incentivetracker.xfinity.com

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XfinityPaula

Official Employee

•

1.9K Messages

user_qwkmx3 Thank you for providing us with the senders email address. If your concerns were over the email being valid or not, that email address is correct for promotions and deals that are sent to customers for prepaid cards.

You can even check out our website at https://www.xfinityincentivetracker.com/track to check for your account and redeem the prepaid card. This way you can be confident that the email is valid.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 hours ago

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user_qwkmx3

Visitor

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4 Messages

Why did the ask Xfinity representative say it was a scam.

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20 hours ago

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user_qwkmx3

Visitor

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4 Messages

I have idea. They said they checked and I should ignore the email and it is a scam.

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20 hours ago

0

XfinityAngie

Official Employee

•

2.4K Messages

user_qwkmx3, If you would like, we can take a closer look at your account.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 hours ago

0

Customer Service

user_qwkmx3

Prepaid Mastercard

XfinityPaula

user_qwkmx3

XfinityPaula

user_qwkmx3

user_qwkmx3

XfinityAngie

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