Skip to main content
user_tn8edg
1st Topic

Visitor

 • 

2 Messages

Wednesday, September 17th, 2025 2:55 PM

Closed

Prepaid Mastercard

I signed up for 2100 mpbs in June for $200 prepaid M/C.  I received a card only in the amount of $100 -- this is disingenuous and deceitful. I have tried calling to no avail. I have the screenshot of the offer because I somehow knew this would not be honored as you stated in the OFFER. I would like the full amount of the card that was offered for signing up for Mobile and WIFI!

Question

 • 

Updated 

7 months ago

18

1

0

Oldest First
Selected Oldest First
XfinityJamesC

Official Employee

 • 

2.8K Messages

7 months ago

Greetings, @user_tn8edg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your prepaid card. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

0

user_tn8edg

Visitor

 • 

2 Messages

The only icons next to the bell are a picture of a dialogue chat and my account there is no icon of a pencil and paper.  Please advise. thank you

7 months ago

0

XfinityJamesC

Official Employee

 • 

2.8K Messages

No problem, @user_tn8edg! Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here