1 Message
Prepaid Mastercard expired before I had a chance to use it
Hello,
I have a prepaid $100 mastercard that expired Dec 2024. Could I get a replacement or the $100 credited to me through Xfinity?
1 Message
Hello,
I have a prepaid $100 mastercard that expired Dec 2024. Could I get a replacement or the $100 credited to me through Xfinity?
XfinityBillie
Official Employee
•
3K Messages
24 days ago
@user_za0094 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand wanting to make sure you are able to use the gift card! Our team would be happy to submit a ticket to see if we can get that card re-issued. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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