Skip to main content
user_fpz4no
1st Topic

Visitor

 • 

3 Messages

Monday, February 16th, 2026 8:37 PM

prepaid master card trouble shooting

I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?

Question

 • 

Updated 

4 hours ago

22

2

0

Oldest First
Selected Oldest First
XfinityBradM

Official Employee

 • 

1.2K Messages

19 hours ago

@user_fpz4no What does our incentive tracker show when you plug in your account number? You'll want to confirm the phone number in the email with the contact information provided within the tracker as well. If you're having issues with redeeming that reward you'll want to reach out to that team directly. 

3

0

user_fpz4no

Visitor

 • 

3 Messages

I don't know what you're talking about - I can't even get to a point to plug in my account number?
The email simply says, "click below, enter activation code, follow onscreen instructions". When I click on the link, it's broken. So I went to plan B. In the body of the email it says, "Questions? Call 866-285-8392." When I call that number, it is a recording for a meeting line.


Like

Reply

19 hours ago

0

user_fpz4no

Visitor

 • 

3 Messages

also, I have no idea what my account number is. I never received a bill in the mail - when I signed up, I signed up for paperless. 

Like

Reply

19 hours ago

0

XfinityBradM

Official Employee

 • 

1.2K Messages

The link I provided goes to our incentive tracker where the main screen asks you to plug in your account number. You can locate your account number through a multitude of self-service options you have access to through the xfinty.com web page and Xfinity app. Check out this article to get instructions on how to locate your account number. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 hours ago

0

Lnwolf68

Visitor

 • 

1 Message

5 hours ago

I received the same email, the sender’s email address looks like it came from XFINITY and it takes you to a prepaid card service website and says that the code is not valid and gives you some options to try typing in a code or card number. I don’t understand why XFINITY has chosen this way to give money back to customers, instead of mailing them a card or giving an option to apply it to their bill.

1

0

forum icon

New to the Community?

Start Here