prepaid master card trouble shooting

@user_fpz4no What does our incentive tracker show when you plug in your account number? You'll want to confirm the phone number in the email with the contact information provided within the tracker as well. If you're having issues with redeeming that reward you'll want to reach out to that team directly. 

I received the same email, the sender’s email address looks like it came from XFINITY and it takes you to a prepaid card service website and says that the code is not valid and gives you some options to try typing in a code or card number. I don’t understand why XFINITY has chosen this way to give money back to customers, instead of mailing them a card or giving an option to apply it to their bill.