Prepaid label

Good evening user_y9kilz! Thanks for reaching out, and I'd be happy to help you get started with a return shipping label for your equipment 👍

To generate a return shipping label for any piece of equipment you'd like to return, follow these steps:

1. Sign in and visit the Equipment Return page.
   • Note: You must have your Xfinity ID  and password to process your return online. If you need help with your ID or password, go here.
2. Check off the device(s) you'd like to return and select Continue.
   • When returning your device(s), check the serial number on the device to ensure that it matches your selection.
3. Choose a reason for return and press Continue.
4. Select a return option, follow the listed instructions and press Confirm.
   • If you’ve selected UPS Prepaid Shipping:
     • Return to the Device Management Center.
     • Select Return Details for the device you’re returning.
     • Click Print Shipping Label to print the label for your package.
5. Put the equipment being returned into its original box or any at–home cardboard box that fits your equipment. Note that only the device, remote, and power cord need to be returned. There is no need to return HDMI, Ethernet, or cable wires. Ensure the device is securely placed in the box and add any additional padding (newspaper, cardboard, etc.), if necessary.
6. Place your UPS prepaid shipping label on the outside.
   • Keep the top portion of the label with the tracking number included, as this will be your receipt.
7. You can either:
   • Drop the package off anywhere UPS shipments are accepted.
     • Find the nearest drop–off location here.
   • Call 1–800–PICK–UPS to schedule an at–home pickup by using the label tracking number.