Prepaid Internet

I bought the prepaid modem.  I tried activating it, it said successful but it wouldn't connect to the internet.  I called and got a tech here.  He said there wasn't a line hooked to my home.  I love in a townhouse apartment.  He found out in my neighborhood when Xfinity was laying lines they forgot my house.  He tried getting contractors here for over 2 months to actually dig and bury/lay a line.  Be said if there was a line I'd see it sticking up out of grass.  They must have finally come to lay the line I see the cables sticking out and I need a tech back here to hook it to my house so I can reactivate the prepaid internet service.  I've been using my phone's unlimited data (only internet I have ATM) and they throttle the [EDIT: Profanity] out of it because I use about 130-200 GB a month.

I tried the Xfinity prepaid cs number.  That's a joke.  It wouldn't let me talk to an agent.  I could before.

EDIT: Removed profanity.