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user_31d437
1st Topic

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3 Messages

Monday, September 26th, 2022 7:30 PM

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Prepaid internet starter kit question

For prepaid internet connection, it says there will be $35 equipment fee. When I am done using prepaid plan, do I get a refund of $35 if I return my equipment ?

I had to post this question after unable to chat or talk to prepaid team. Automated bot won't connect to an agent unless I have an account.

Question

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Updated 

3 years ago

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EG

Expert

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110K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCTimothy

Valued Contributor

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406 Messages

3 years ago

Thank you for reaching out on the forums, @user_31d437! Just to make sure, when you reached out to the Xfinity Prepaid team did you use the following number, 855-757-7372? 

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user_31d437

Visitor

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3 Messages

@XfinityTimothy​ yes, that's the number I called and can't escape the bot to connect to an agent without saying "yes I have a starter kit to activate" which won't be true.  I am here just to know about the starter kit fee question as I posted above.

3 years ago

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CCTimothy

Valued Contributor

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406 Messages

Got it. I just wanted to make sure you had the correct number!

 

As far as the equipment fee, that will only be refunded if the equipment is unopened and returned within 15 days of purchase. If the equipment is open, then a refund can only be processed if Xfinity is not available in your area, or if the equipment is defective. There is no refund for the equipment fee in the scenario you outlined, where you just stop using the service of your own volition. 

 

Is there anything else I can assist you with?

I no longer work for Comcast.

3 years ago

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user_31d437

Visitor

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3 Messages

@XfinityTimothy​ thanks for the info. That's all I am looking for.

3 years ago

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CCJoshua1

Problem Solver

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567 Messages

Of course! We're happy to help.

I no longer work for Comcast.

3 years ago

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