Visitor
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2 Messages
Prepaid card
Hello,
I got my $100 prepaid card that came with my plan and I used it once and ever since it is declining for everything. I have 84$ available on it and I am trying to figure out why it keeps declining.
Visitor
•
2 Messages
Hello,
I got my $100 prepaid card that came with my plan and I used it once and ever since it is declining for everything. I have 84$ available on it and I am trying to figure out why it keeps declining.
XfinityThomasC
Official Employee
•
2.5K Messages
2 days ago
Hello, @user_esctz4 sorry for this inconvenience. I recommend heading over to https://www.xfinityincentivetracker.com/track and scrolling down to the assistance help line at the bottom of the page. You can also send a message to help agents.
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