Prepaid account stuck in scheduled move

Hello,

I have been trying to schedule a move for my Xfinity Prepaid account. I tried several times to move it on the same day and the website just kept crashing with an error during the confirmation process. Contacting the new automated assistant was completely useless as it just kept pointing me to the same move page that failed. Finally, I was able to schedule a move for a future date (instead of same day even though that's a valid option). I scheduled it for October 28th. The website shows me the move is scheduled for October 28th. I cannot schedule any more moves. However, I do not have access nor can I activate service at my new address. The website says my service is already active (while also saying my move is scheduled) and keeps charging me.

Can you please help me so that I can activate my service at the new address? This experience has been extremely frustrating since I was not able to talk to any human support and the automated agent just keeps pointing to the move your service page for any question including the word move.