Preferred Coaxial Port in Apartment Not Working

I had a technician come out last week to my new apartment and install my internet. I had originally requested he install the gateway in the office so that I could use an ethernet cable with my PC, but the coaxial port in the office either didn't have signal or didn't have a very strong signal. As a result, the technician ended up installing the gateway in my living room. Is there any way I could get a technician to come and activate the correct coaxial port? I would do it myself, but I don't seem to have access to the coaxial wiring from inside my apartment.

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EG

Expert

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121.4K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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3.8K Messages

1 hour ago

Thanks for posting on our community forums, jondlc. We can schedule a professional installation for you. Typically, there is a charge of $100 that will apply. To schedule it, I would need your account information. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

jondlc

Preferred Coaxial Port in Apartment Not Working

EG

XfinityDilary

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