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user_qgrvq3
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4 Messages

Monday, September 29th, 2025 8:44 PM

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Preference not honored

I received a marketing email from Xfinity. When I checked my settings, I have marketing emails turned off. Why did I receive this email?

Question

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Updated 

8 months ago

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XfinityAldrik

Official Employee

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2.5K Messages

8 months ago

Thank you for reaching out to us @user_qgrvq3! Was this email sent to your Xfinity/Comcast email or your personal email address?

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user_qgrvq3

Visitor

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4 Messages

Xfinity. Which is also the profile which has marketing messages turned off.

8 months ago

0

XfinityAldrik

Official Employee

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2.5K Messages

I appreciate you for confirming that @user_qgrvq3! Do these emails have the Email logo for Xfinity Verified emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_qgrvq3

Visitor

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4 Messages

Yes. Yes it does have the logo.

8 months ago

0

XfinityAldrik

Official Employee

 • 

2.5K Messages

Just to confirm, are your email preferences are how you’d like when following the steps here?

 

There is also a marketing emails section in the Privacy Center below “More privacy settings you can manage”.

 

Could you please confirm both areas show marketing and sales related emails are disabled @user_qgrvq3?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_qgrvq3

Visitor

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4 Messages

8 months ago

Yes, yes, yes, yes, and yes. I think those were all the places I was asked to check.

1

XfinitySean

Official Employee

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688 Messages

We appreciate you double-checking for us user_qgrvq3! We'll take a closer look to see if there's anything else we can do to get this resolved. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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