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user_617823
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3 Messages

Sunday, May 8th, 2022 9:44 PM

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Predatory practices. Can't downgrade service on website!

Trying to change my plan to lower my bill because we tend not to watch too muck live TV any more.  The website only shows me "Packages" and "Offers" That cost AT LEAST the same base price as my current plan.  This makes no sense as I definitely have one of the larger channel lineups.  I can only assume this is predatory behavior.  I just want to customeize my service.  I DO NOT want to waste my time talking on the phone to a salesperson trying to keep my bill higher.  Just let me pick an internet speed and a channel package. This practice is ridiculous and none of us should stand for it!

Question

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Updated 

3 years ago

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CCMartin

Gold Problem Solver

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2.9K Messages

3 years ago

Hey there, @user_617823

 

Our team wants to help look into your account to see available promotions to lower the bill, if there is any in your local area. We will need you to send us your full name and full service addresses through private chat to get started so we can pull up your account. 

 


To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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user_617823

Visitor

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3 Messages

3 years ago

MY team wants you to publicly address why the website works the way it does.

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CCMartin

Gold Problem Solver

 • 

2.9K Messages

It depends on what the process your local area follows and what promotions they have available depending on if you qualify or not. 

 

We work for the nationally, so we work with all our different local areas. The next step for help would be for your to send us a message. We are here to help 24/7. 

 

Thank you for your patience! 

I no longer work for Comcast.

3 years ago

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user_617823

Visitor

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3 Messages

I sent a message but also want to have THIS conversation in public, as is encouraged in your signature!

So, you're saying I'd need to QUALIFY to downgrade my service??

3 years ago

CCMartin

Gold Problem Solver

 • 

2.9K Messages

I see you replied via chat! I will make sure to respond to that right now!
It's the pricing that is qualified. Most of the time, in situations like this, customers have already had a promotional pricing for a set amount of time. This then leads to the pricing outside of a promotional pricing. We will make sure there that we offer you the best available pricing we have once we pull up your account in private.
I will continue our conversation there as we will need to share account details with you.

I no longer work for Comcast.

3 years ago

user_1e9922

Visitor

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1 Message

3 years ago

I have the same questions/issues. The site and "my account" app didn't always function this way.

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