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user_90h8se
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5 Messages

Wednesday, May 8th, 2024 9:11 AM

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Pre wired ethernet jacks not working

We moved into a new house and purchased xfinity's 1gig internet. However, the pre wired ethernet jacks in the home are not working. There are two cat 6 cables I assume from the pre wired jacks just hanging loose outside the house by the xfinity box. Can an xfinity tech come setup a switch or something so I can use my ethernet jacks?

Question

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Updated 

1 year ago

 • Edited

84

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XfinityKassie

Official Employee

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1.7K Messages

1 year ago

 

user_90h8se Good morning! Thank you for reaching out our Community Forums Team for assistance with your services. Congradulations on your new home, how exciting! I would be happy to assist you in getting a technician out to take a look, and get your services running. To begin, can you please send a Direct Message with your name, and service address? 
 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_90h8se

5 Messages

@XfinityKassie​  I sent a message and haven't heard anything back

1 year ago

0

XfinitySara

Official Employee

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1.7K Messages

@user_90h8se - We've received your Direct Message, thank you. I appreciate your patience while we work hard to respond to all customers as quickly as we can. I'll be replying to you directly momentarily!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_90h8se

5 Messages

@XfinitySara​ so all you guys did was try the wifi troubleshooter. That didn't help at all. My physical ethernet jacks in my walls do not work. Because the tech that installed my modem did not hook them up to anything. The other ends of their cables are just hanging outside of my house, cut at the end. I also noticed that everyone else in my neighborhood has a nice enclosure over their outside hookup, but I do not. I think the tech that did our installation did a [Edited: "Language"] job and didn't complete it. 

(edited)

1 year ago

0

XfinityWilliam

Official Employee

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1.2K Messages

Hello user_90h8se. Our technicians do not hook up Ethernet outlets, they should only do cable outlets and phone jacks. if there are cables that are cut outside, we can take a closer look into that.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_90h8se

5 Messages

@XfinityWilliam​ so I need to wire my two cat6 cables into plugs and set all that up myself in order to be able to use my ethernet ports? That seems odd to me. Also, why does every other person have a nice enclosure around their cables outside but  didn't receive anything and everything is just hanging without any cover on it? I can provide pictures if necessarry.

1 year ago

0

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