Visitor
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1 Message
Pre service issues
Moved to new apt took modem did self installed. Service was bad at startup. Sent out tech had filter on line removed worked fine. Sent me bill $100 for indtalll I called argued this they said then it’s a repair and it’s still $100. How can it be either when the line shud be in good working order from Xfinity to customer to be able to offer service in the first place. Disgrace!!
XfinityMarshante
Official Employee
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649 Messages
7 hours ago
Hello @user_6lm2q3, thank you for taking the time to leave a post. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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