Visitor
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1 Message
PPG_0017 Peacock
I am a Diamond rewards member trying to activate my free Peacock Premium, but I am repeatedly getting the PPG_0017 error stating my account is already linked to another Peacock account.
I have never used a different email for Peacock. I recently moved to a new address, and I understand this is a known backend glitch where the Peacock entitlement remains tied to the old service address.
XfinityChelseaB
Official Employee
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2.7K Messages
6 days ago
Hello @user_pcece4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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AmandaNolan_1-1
Visitor
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2 Messages
1 hour ago
My Xfinity account includes Peacock Premium at no charge, but it shows "Activation required". When I try to activate it, I receive error PPG_0017 saying my Xfinity account is already linked to another Peacock account. There is no "Help & more info" or unlink option in my Subscription Hub. Please escalate this to your technical support team to investigate the existing Peacock account link and reset the entitlement if necessary. I need the old connection cleared so I can activate my included subscription.
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