Power Since Monday, No Internet Since Monday Beryl Houston

How can we get actual updates on Service Restoration? I understand there was a hurricane, but the Outage Map online just says "As soon as possible" with no ETA and the online updates have no real information. I find a lot of links talking about Xfinity making their hotspots free to everyone, but I can't find any actual information about when the paying customer's service will be restored. 

Again, I understand there was a hurricane and that everyone is working to restore service, but the lack of communication and available information on updates to the paying customers is becoming more obvious. My neighbors on both sides have AT&T and never lost service, that is making Xfinity internet seem a lot less reliable.  This is now the second time in the last couple of months that service has been out for multiple days and both times updates and communications have been below subpar at best. 

Can you please help provide any information. I am not trying to hold you to a specific time, but do we have any best guesses when we might get service back?