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user_izwemy
1st Topic

2 Messages

Sunday, September 22nd, 2024 10:21 PM

Closed

Power outage

I have had service interruptions since Thursday September 19, 2024. There is a generator at the end of my street and when it runs out of gas then no service.  I thought you all were better than this.  People like myself work from home and having to take my personal time off. So far 20 hours of no service since 9/19/24.  I would like to talk to an actual human being and voice my frustration. [Edited: "Personal Information"]

Question

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Updated 

7 months ago

 • Edited

42

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XfinityDilary

Official Employee

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2.1K Messages

7 months ago

 

user_izwemy Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the disconnection. I know how important it is to have reliable services, especially working from home. I'd be happy to check what's going on. Is the interruption reported as ongoing on our Xfinity App or Support Status Center Page? 

 

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user_izwemy

2 Messages

Support status page was where it was. Connection has been interrupted 4 times since 9/19.  I go back online in morning to work from home.  I plan to drive down the road and if generator is there and still running that means problem hasn’t been fixed and service will go out again.  I guess I will have to work from my sister’s.  This is very frustrating.  

(edited)

7 months ago

0

XfinityJanelle

Official Employee

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1.5K Messages

I am happy to look and see if there is an ETA. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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7 months ago

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