4 Messages
Power Outage, Xfinity Connection Issues, and A $100 Charge
Hello! For a little over a month my xfinity internet hasn't been on. The router is plugged in, and I got a notification to my phone from Xfinity that there was an issue causing slow internet speeds and that they wanted to send out a tech to look at it. Set the appointment, the tech never showed up. ( I told a rep about this too. )
So no internet for over a month. Then we experienced tornado related power outages. I called a rep 2 days ago saying that the service was never used for the past month and some days, and asked her if something could be done for the inconvenience. She said that she's able to remove it from my bill and that a supervisor would call me back that night. Never got a call back.
I check my account today to see an extra $100 charge on my bill for internet that isn't even on! Asking for some help with this.
XfinityBradM
Official Employee
•
915 Messages
9 months ago
@user_rx8aqg It can be frustrating when you're charged for service that hasn't been working and seeing bill changes unexpectedly, I will pull up your account so we can review the charges together. Rest assured that you’re connected with the right team to take care of all of your Xfinity questions and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started assisting you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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