New Poster
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1 Message
power outage credit
I was without internet service for monday 2/15/2021 and tuesday 2/16/2021 and wednesday 2/17/20201. I would like a credit for the 3 day outage please and thank you.
I was without internet service for monday 2/15/2021 and tuesday 2/16/2021 and wednesday 2/17/20201. I would like a credit for the 3 day outage please and thank you.
Responses
ComcastValerie
Official Employee
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71 Messages
2 m ago
Hello, @hashim43, thank you for taking the time to reach out to us. I understand your request for a credit for the time you were without service. Please rest assured, you have reached the right place! I can review the account and look into that credit request for you. Please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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