Power line came down and energized the coax at the pole.

The cable box in my bedroom caught fire and melted the HDMI cable to my tv. Now none of the HDMI ports, there are three, on my TV work.

I feel that due to poor grounding, I should be compensated for the damage to my TV. Two of my neighbors had the coax in and around their homes melt.

Who do I need to contact for compensation to get my TV fixed or replaced?

Responses

XfinityRoberto

Official Employee

•

1.8K Messages

6 months ago

Hi there and welcome to Comcast! @user_t4t262 I am sorry to hear that your TV is not working after the bedroom TV box caught on fire.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

(edited)

0

Customer Service

user_t4t262

Power line came down and energized the coax at the pole.

XfinityRoberto

New to the Community?