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user_kd2oee
1st Topic

Visitor

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2 Messages

Monday, August 3rd, 2026 1:08 AM

Power has been restored, modem is still offline

Power has been restored for hours.

2 impacted addresses are still not registering with xfinity after modem cycle

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Updated 

2 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

2 hours ago

user_kd2oee working power so important, we are glad to hear that you are back up and running. Let's look into your service together, firstly can you confirm for me if there is any information listed in relation to your service address when checking the Status Center page here: https://www.xfinity.com/support/articles/check-service-outage ?

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user_kd2oee

Visitor

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2 Messages

Thanks Marcus,

The service outage message has just now changed from a power outage, to "Your Xfinity services at xxx may be unavailable due to an issue with our network. We're working to restore service as soon as possible. We apologize for any inconvenience"

A downed utility pole carrying both electric and Coax service caused the outages, and the utility company has installed a new pole, replaced the transformer, and reconnected service.

Does this update indicate xfinity is aware the issue is now on their equipment and not the power service? 

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2 hours ago

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XfinityAbby

Official Employee

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1.1K Messages

@user_kd2oee thank you for letting us know! Yes it sounds like we were waiting for the other work to be completed before our teams could come in and do the work. The good thing is that we are aware of the issue and hopefully the app will be updated soon with a timeframe as to when this may be fixed. 

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2 hours ago

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