Visitor
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1 Message
Power has been restored, but service still off
Hello,
A pole was taken out earlier this morning (about 12 hours ago), power was restored to the area 10 hours ago. I'm surprised to still see that the network issues have been resolved. No relation to any storms or anything.
I think my concern is even though it shows on the app that there's an outage in my area, I'm worried since I might be the only one since the outage map never shows anyone else that I may actually never get my issue resolved.
Thank you.
XfinitySean
Official Employee
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241 Messages
7 hours ago
Hey user_bp8yda, thanks for reaching out through our community forums! Sorry to hear that service in your area was interrupted. If your address appears on our service interruption map, it means we know there's an issue, and we're working towards getting it resolved, even if it's a single household! That said, we can easily check the status. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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