U

Wednesday, November 20th, 2024 10:05 PM

Potential Hacking Attempt Through Xfinity Chat - Beware

Today, I encountered a suspicious incident through Xfinity chat that appears to be a hacking attempt. Someone claiming to be from Xfinity asked for sensitive information like my Social Security number and date of birth. They also sent me a link, urging me to fill out personal details and change my password through that link. This raised immediate red flags, as it seemed like a phishing attempt designed to steal personal information. I want to caution others to stay alert and avoid sharing sensitive details or clicking on unsolicited links. Always verify requests directly with Xfinity through their official channels to ensure your security. If you’ve experienced something similar, report it to Xfinity and the appropriate authorities right away.

Official Employee

 • 

1K Messages

8 hours ago

@user_nzt1me
Hello there! Thank you for taking the time to post in our forum. During this conversation, was the agent helping you set up Xfinity Mobile? The Xfinity Mobile sales process has us send you a link to securely enter your SSN and DOB so that you aren't providing it directly to a person. Additionally, you may need to change your password if it has been compromised or isn't secure enough.

forum icon

New to the Community?

Start Here