Posting publicly per forum guidance, hoping to reach the Digital Care Team.

Our neighborhood's internet has been unstable for just over a month, beginning right after a scheduled outage. This isn't a single-home issue — a field technician confirmed multiple homes here are affected and that there had already been several technician visits in the neighborhood. Last week a network engineer came to my door and said the fault is on the main line in front of our neighborhood, and that they're still isolating it among several candidate locations.

Since that visit the drops have become more frequent (3-6x per day) and longer — they started around 30–45 seconds (enough to knock me off Teams/Zoom calls) and are now extending further, with the modem sometimes going fully offline. My own monitoring is capturing the recurring loss of connectivity to external hosts.

I've already been through repeated phone calls and on-site visits without being given a trackable ticket. Could someone review my node at the CMTS level and escalate this to line/network maintenance with a ticket number I can follow? Happy to provide my account details, modem event/signal data, and monitoring summaries by private message whenever you're ready.

Thanks.