Visitor
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1 Message
Post keeps saying error
Typed same post five times now. Every time I finish, select category and topic and hit post - get an error. Really just want to talk with a representative that will help me find an affordable monthly plan. Been trying for six months now. Tried doing it myself through app. Never able to complete. So frustrated. Considering other companies at this point.
EG
Expert
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110.3K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.8K Messages
18 hours ago
@EG Thank you for your partnership!
@user_8mfkc4 We appreciate you joining us here in our community. We're sorry to hear you've had trouble connecting with us, but glad you did this time. You've reached the right team to assist with your billing. If we may, please send us a Direct Message with your full name and complete service address. We look forward to assisting there.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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