Visitor

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1 Message

Thursday, November 20th, 2025 10:58 PM

Possible Xfinity Scam

I've been getting phone calls from someone claiming to be from Xfinity they said I have a security issue with my internet modem. The said foreign Ips are logging into my modem.

He didn't even know I'm not using an Xfinity modem. He said he was going to disconnect my modem and wanted me to log into my account. When I confronted him about not knowing which modem I had had he hung up' The call appeared to be fro an Xfinity 800 number, Anyone else have this happen?

Oldest First
Selected Oldest First

Official Employee

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2.7K Messages

21 hours ago

 

user_pmp3fe That is not one I heard of before, and I understand your hesitation! Thank you so much for letting us know about this interaction. If you even need to confirm if this is in fact us, you can always call directly our 1-800-Xfinity number. Any time we call out our make contact, there is documentation on the account for tracking.

 

Expert

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114.6K Messages

2 hours ago

Concern moved here to the Customer Service help section.

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