Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign.
From: "Xfinity.com" [Edited: "Phishing Email"]
Date: May 5, 2024 at 2:04:32 PM EDT
To:
Subject: Your bill suspension
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To pay your bill, click here.
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Your Bill |
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Your Xfinity payment is declined
Your most recent payment method for the following month was rejected.
Please update your payment information today to avoid a service downgrade.
Update Payment
If you have the Xfinity Mobile Protection Plan on your Xfinity Mobile device(s), it will be canceled if your service is suspended. The Xfinity Mobile Protection Plan cannot be reinstated once it's been canceled.
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Other ways to pay:
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Xfinity Store
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1-800-xfinity 24/7 using our automated payment system.
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View information about your bill anywhere, on any device
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xfinity.com/account
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Use the Xfinity app
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Say “Pay my bill” to your X1 Voice Remote
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California Debt Collector License No. 10316-99
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xfinity.com |
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Ask Xfinity |
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View Online | Privacy Policy
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THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© 2024 Comcast. All rights reserved.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
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user_sl4ew5
1 Message
1 year ago
I get them at least once a day now. Its kind of a game for us, to see which country of origin it comes from. My last one was Ireland.
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user_wf2gqq
1 Message
1 year ago
I keep getting the same email. Saying service is suspended and the return email is resources@nitrocollege.com. The email looks legit but I always check against past billing emails.
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user_m6pwdo
1 Message
1 year ago
I received a scam email from Xfinity, so I checked on my regular account, and everything is fine. The email is from
[Edited: "Invalid email"]
Be aware!
(edited)
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user_gsqdcn
1 Message
1 year ago
Please update your bill
to keep your services
We understand that billing issues can sometimes arise unintentionally, and we are here to assist you in resolving them promptly.
Please update your payment Information: Ensure that the payment information associated with your account is up to date, including valid credit card details or alternative payment methods.
The Xfinity Team
(edited)
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user_fcta41
3 Messages
1 year ago
This is still going around and happening. Just got one couple days ago stating my payment was suspended but my balance is correct. Always check the from email address!
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user_58w6ac
9 Messages
1 year ago
This is the second time this has happened to me within a month. First it was a "payment" issue and now it's a "billing issue" Each time I was paid in full. What made me angrier was today when I doublechecked with Xfinity to let them know about the "scam" email the "agent" tried to convince me that I got the email because I was on an older plan and needed to upgrade! I said no because how could be account be suspended when I had service and was chatting online. So be even more careful.
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user_jjeleg
1 Message
1 year ago
I've also received emails like this. First of all, I don't keep any payment method saved. I also checked the email address and it's not from Comcast. I also checked all of my bills (I have about 10 accounts) and none are past due. But the email looks legit, except for the email address! Glad to get confirmation though!
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user_mcgo9a
1 Message
1 year ago
It is a Scam, I got it to and I have always paid bill my self and have no direct payment with them.
Do not give them your banking info. punch in xfinity and go to their real sight, see your payment history.
They will not cut you off that fast get a double bill next month.
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Signed_unhappy_
New Poster
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3 Messages
1 year ago
I got this same email but have credit on my account to cover the full cost with some left over so I was very lost. The cycle hasn’t even ended. I’m glad I came across this.
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user_ui99ny
1 Message
1 year ago
Received the same email today and actually believe I received this same email a month or so ago.
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Annabelle2
Contributor
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50 Messages
1 year ago
I get emails like that as well. What's even weirder is that some of them spell it something like "Xflnltl", and the actual response address is clearly a Gmail address! I'm sight challenged, but I'm not that gullible when it comes to emails like those. I just forward them as attachments to abuse@comcast.net The trick is to alter the subject to say "Phishing Email", instead of "fwd: original subject".
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mpharms
New Poster
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2 Messages
1 year ago
Please change a payment to avoid service interruption
Xfinity offers flexible payment options. Eligible customers will automatically see available options on their payment screen.
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website [Edited: "Invalid Link"].
Comcast respects your privacy. For a complete description of our privacy policy, click [Edited: "Invalid Link"].
© Comcast Cable, [Edited: "Invalid Link"]
Comcast Cable, [Edited: "Invalid Link"]
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
(edited)
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user_7l2us1
2 Messages
1 year ago
I have been receiving them weekly for about two months. I just got one this morning.
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user_c1p0ox
1 Message
1 year ago
I got a bill suspension email from [Edited: Personal Information]. When I clicked the link it asked me to sign in to Xfinity which I did so it looked legit. Then it asked me for all my info: name, address, SSN, etc. I knew then it was a scam cause Xfinity already has all my info, why would they ask for it again. It is a shame how many people are out here scamming. It’s really sad. Imagine how many unknowing old people fall for this.
(edited)
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user_dl204h
Regular Visitor
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3 Messages
1 year ago
I received two emails today both with this subject- "Change a payment to avoid service interruption!" ( Does xfinity use exclamation marks in their emails?)
Then the email had this information:
"We haven't received your payment
Xfinity offers options to help you pay your bill.
Please make a payment to avoid service suspension."
I assume this is not a legitimate xfinity email as I just paid my bill 4 days ago. And the source of the email was not connected to xfinity so I came here to see who is trying to scam xfinity customers.
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