Visitor
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1 Message
Possible scam
I called y’all last week to see about getting a different plan as my bill has gotten too expensive was thinking about canceling. I was told to call back in 10 days and maybe there would be a new promotion a couple of days ago. I got a call from [Edited: "Possible phishing number"]. I have not called it back because I’m not sure if if it is actually y’all.
XfinityRichard
Official Employee
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2.9K Messages
5 days ago
Hi there, @user_aev3tt ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear that you did not get a call back, I'll be happy to assist you going over the promotions that we have available. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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