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Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

.@user_62a618 Hi there, at times we do send communication about proactive visits but let's make sure of that. Please send us a private message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

•    Click "Sign In" if that prompt is visible
•    Click the "Direct Messaging" icon or https://comca.st/3Q5uBJC
•    Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person", but don't do that.
•       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
•   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter or tap the >icon to send it