1 Message
Possible scam regarding declined payment
I received an email today stating my payment was declined. I did receive a previous statement thanking me for my payment
1 Message
I received an email today stating my payment was declined. I did receive a previous statement thanking me for my payment
XfinityBillie
Official Employee
•
3.4K Messages
5 months ago
@user_2463i4 Oh no! I definitely understand the concern if you received a notice the payment didn't go through, but had previously received confirmation of the payment. I'm happy to take a look and see what's happening with your billing. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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