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Possible illegal operation goin on in store
At the Xfinity store in 500 consumer square mayslanding nj .
i came to buy a new phone and the man’s name that helped was Elmer [Edited - Privacy] he gave me his card. He had a black gentlemen next to him with a grey black beard. Idk his name. Any way while doing the application elmer kept asking for my social I repeated it 4 times and I’m pretty sure the other gentleman wrote it down because after that he left and went to the back. It was very strange. The whole thing was very sketchy pls someone look in on this. This is not okay. Elmer seem like a nice good retail sail consultant but idk I can tell when something strange is happening. Pls investigate
XfinityJamesC
Official Employee
•
1.9K Messages
24 days ago
Greetings, @user_oryl65! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your experience was was not ideal, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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