Possible FRAUD

I need to talk to a LIVE person and not a bot or Xfinity assistant. I received a call from Xfinity and a message saying that as of today I have to pay over $100 more for my basic service which will take me to $300 a month. I called the number back and they had my information but wanted more which I told them they already had. He kept arguing with me and said it didn’t matter to him either way but regardless I am now going to be billed more.

Responses

U

user_g3s0nh

3 Messages

28 days ago

Please don’t tell me to call 800-934-6489 because all that does is sends you a text to speak with a worthless Xfinity assistant/Bot that is of no use at all. If Xfinity can’t deal with customer complaints or issues then they need to get out of the business. Nobody likes an ostrich with their head in the sand!

1

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XfinityBillie

Official Employee

•

3.3K Messages

user_g3s0nh Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern at a bill increase of $100.00. I am more than happy to help you review the account and see what's happening and ensure you are in the best possible promotion. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

0

U

user_g3s0nh

3 Messages

20 days ago

Please don’t make me type all of this information out. I stated that I wanted to talk to a live person. I’m a caregiver and don’t have the time to be playing around with texts.

Don [Edited: "Personal Information"]

(edited)

1

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XfinityMichaelC

Administrator

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4.2K Messages

We certainly understand where you are coming from @user_g3s0nh. We primarily communicate messaging on the forums here. I have removed your personal information to help protect it. If you are looking for immediate assistance, the best number to call is 800-934-6489. However, since this is related to possible fraud, you can call our Customer Security Assurance at 1-888-565-4329. As you're not seeking help through the forums, I'm going to close this post. If you need assistance with anything else, please feel free to start a new post.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

20 days ago

0

Customer Service

user_g3s0nh

Possible FRAUD

user_g3s0nh

XfinityBillie

user_g3s0nh

XfinityMichaelC

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