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user_u9e33y
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Friday, April 18th, 2025 8:23 PM

Possible fraud email

I have received 2 emails stating that my account needs to update my payment method and my account is past due, I need to speak with someone to get this resolved 

thanks

Question

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Updated 

23 days ago

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Anon510271

Contributor

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13 Messages

23 days ago

I’ve been getting emails and just now a phone/voicemail saying I would lose my 50% plan discount if I didn’t update and confirm my info… haha what 50% discount?.. No such thing. Looks like Comcast/xfinity has been breached again. 

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Again

Expert

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31.5K Messages

@Anon510271​ this is a scam that has been going on for well over a year.  Nothing new.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 days ago

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XfinityShawn

Official Employee

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1.5K Messages

23 days ago

 

user_u9e33y If you suspect the emails might be fraud, I would recommend to call into customer service. Then, ask to be transferred to our Customer Security Assurance (CSA) team as they are the experts that help with these issues specifically.

 

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