Port-Out PIN Requests Ignored = Service Disconnected!

I am formally requesting my Number Transfer Port-Out PIN. I have been working on this for 4 days with multiple calls and trips to the Xfinity store and now my service has been disconnected.

This is unacceptable.

I have not been given an explanation as to why Xfinity has prevented me from transferring my number other than it is likely an internal account system error related to the timing of my request for the Port Out Pin somehow caused or resulted in my service being cancelled prematurely.

Regardless, it is not a valid reason to ignore or block my port-out request to transfer my number let alone disconnect my phone service making this transition even more stressful and confusing.

Under FCC number portability requirements, carriers may not delay or deny a customer’s ability to port their number due to internal errors or account configuration issues.

Continuing to block access to my port-out PIN prevents me from transferring my number and the disconnection of my phone service entirely clearly places Xfinity out of compliance.

I am requesting immediate escalation to a trained supervisor or specialist who can correct my account status by reactivating my service and providing my Number Transfer PIN without further delay. I expect this to be resolved promptly